Returns
You can return an item for full credit within 30 days after receipt that has not been personalized.
For warranty repair, please send your Case knife directly to the factory at:
W. R. Case & Sons Cutlery Company
Attn: Repair Department
50 Owens Way
Bradford, PA 16701
The Case Limited Lifetime Warranty
We warrant each and every Case knife to be free of defects in material
and workmanship for the life of the owner, and we will repair or replace
with a new Case knife, at our option, any Case knife that is defective.
That‘s how strongly we feel about the quality of our cutlery. Case does
not warrant its products against normal wear or misuse. Case knives are
not intended to be used as hammers, chisels, pry bars or screwdrivers.
If your knife was damaged due to misuse, our repair department can
analyze the damage and repair it for a reasonable fee. Our limited
lifetime warranty gives you specific legal rights and you may have other
rights which vary from state to state.
Repair Statement
If you believe your Case knife has a manufacturing defect, mail your
knife along with a written explanation of the problem to: W.R. Case
& Sons Cutlery Co., Repairs Department, 50 Owens Way, Bradford, PA
16701. We recommend you choose a trackable shipping option and insure
your package. Please include your name, address, phone number, any specific repair instructions and whether your knife holds sentimental or collectable value.
If your knife meets our warranty guidelines and cannot be repaired, we
may, at our discretion, offer to replace it with a currently
manufactured knife that most closely matches the one you sent. If you
decide to accept the replacement knife option, your old knife cannot be
returned. A knife with sentimental or collectable value will be returned
and not replaced as noted. If your knife cannot be repaired and does
not meet our warranty guidelines, it will be returned “as is”. Some
knives cannot be repaired depending on the limited availability of
parts. Please note all repairs are made with currently manufactured parts.
If your knife can be repaired and is not covered by our warranty, you
will be contacted by mail with the non-warranty charges. Please allow
6-8 weeks for service. You can reach our Repair Center by email at [email protected]
For a Zippo product, please send your item directly to Zippo at:
Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
Follow these easy steps to return your product for repair:
Step #1
- Prepare your lighter for shipment.
- Remove the inside unit from the lighter.
- Allow all fuel to evaporate.
- Replace inside unit in lighter case.
Step #2
- Package your lighter securely in an oversized box or padded shipping bag.
- Enclose a note
with your name, address, telephone number, and email address to receive a
confirmation of receipt and reshipment of your repaired item.
Step #3
- Customers in the US:
Send your package to the Zippo Repair Clinic insured and via a trackable method to: Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701